Salary £Commensurate with experience

Location London, Hybrid, UK

The Vacancy

BMG Research part of RSK Group is a leading social research and analytics agency operating primarily in the UK, with over 30 years’ experience. We partner with clients to inform decision making, shape policy, and guide investment - leading to better public services, positive customer experiences, and a fairer, more equitable society.

We work closely with clients to fully understand the challenges facing their organisations, identify priorities for action, and evaluate the impact of change. Our in-depth topic knowledge and methodological expertise, combined with sophisticated analytics and impactful insight, enable us to create bespoke solutions tailored to every client’s needs.

BMG Research specialises in four core practices: Public Perceptions, Evaluation, Business and Insight and Experience.

We are now hiring for a Senior Research Executive to join the growing Customer Experience Team working at the heart of the social research agency and Hybrid from either our central London or Birmingham office. 3 days per week in the office and 2 days at home.

Key Responsibilities

• Support research projects that span UK public services, the utilities (e.g., Ofwat, Ofgem), and social housing sector, from design through to analysis and reporting
• Support all elements of research design, execution, client management, and reporting to deliver actionable insights
• Working closely with senior team members, you will help ensure the production of high-quality research materials, robust data quality, and insightful reporting, while also contributing to the management of project timelines and client expectations. Client Engagement & Sector Expertise:
• Demonstrate subject matter expertise for customer experience research in housing, utilities, and public services.
• Undertake secondary research and support proposals and business development.
• Maintain up-to-date knowledge of sector trends, regulatory requirements, and best practice methodologies.
• Build strong relationships with clients, understanding their challenges and delivering tailored insight solutions. Research Design & Methodology:
• Ensure all research materials and methodologies are robust, compliant with sector standards, and tailored to client needs.
• Support the design and sign-off of research materials, including questionnaires, script checking, discussion guides, and sampling strategies.
• Data Analysis & Insight Generation:
• Advise on data analysis to generate actionable insights for clients that are relevant to their sector challenges.
• Quality check deliverables, ensuring data and reports are accurate.
• Prepare and deliver high-quality client reports and presentations, making findings accessible and engaging.
• Quality & Compliance:
• Ensure all research activities comply with GDPR and sector-specific data requirements.
• Maintain high standards of quality assurance throughout the research process.

Person Specification

• Ideally at least 2-3 years’ experience working in a research or insight role, with an understanding of different research methodologies.
• Strong interpersonal skills and the ability to work collaboratively and with own initiative.
• Numerate, with experience in data analysis and interpretation.
• Able to thrive in a fast-paced environment, taking on challenging tasks and learning rapidly.
• A genuine desire to provide solutions to clients and deliver impactful research.
• Desirable Experience: Customer experience research with UK public sector clients, including survey design, fieldwork management, and insight reporting and presenting for central government, local government, public agencies, and regulatory clients.
• Experience of large-scale customer experience tracking studies.
• Housing: Experience with tenant or leaseholder surveys, Tenant Satisfaction Measures, or transactional surveys for social housing providers.
• Utilities: Understanding of regulatory research for Ofwat (C-Mex, D-Mex), Ofgem (Esat), or water/energy sector clients.
• Training or coaching of junior team members, to support their development.

Salary & Benefits

• £Commensurate with experience
• A flexible benefits programme including the option to buy additional holidays, payroll giving, cycle to work and private health care
• Ongoing personalised development path training and development

About Us

BMG Research is an award-winning social research and analytics agency operating primarily in the UK. We partner with clients to inform decision-making, shape policy and guide investment, thereby leading to better public services, positive customer experiences and a fair and equitable society.

By working with clients to understand the challenges they face, we can identify priorities for action and evaluate the impact of change. We combine our in-depth topic knowledge and methodological expertise with sophisticated analytics and impactful insight to create bespoke solutions tailored to a client’s need. Clients include large government departments, such as Defra, the Department for Business and Trade, the Department for Energy Security and Net Zero, HMRC, the Home Office and the Department for Education. We also work with government agencies and regulators, local authorities, charities, utility companies and housing associations. Our projects range from small to large, from exploratory research to evaluation and from qualitative to quantitative, including using official statistics. Topics vary and include crime and justice, the media and online harms, health policy, tourism and leisure, customer experience, industrial and trade policy.

Working for BMG Research

Joining BMG Research brings you into a 60-person team based across Birmingham, London and Glasgow, focused on delivering effective social research and insight. We are committed to flexible working practices with a culture of individual and collective success in a fair and supportive working environment. We operate a hybrid working model with the expectation that staff will be in the office at least 60% of the time. We ensure everyone has a learning and development path and a review and appraisal system to support their careers. We offer fantastic development opportunities to everyone through face-to-face, online and on-demand training and structured development that covers all aspects of technical research skills, management and leadership, communication, health and wellbeing and commercial behaviours. You can also undertake different roles in organisations through secondments in other RSK businesses. Our wider group relationships also provide access to a vast range of employee groups focused on issues such as sustainability, EDI and wellbeing, as well as social activities.

RSK Group

BMG Research is part of the RSK Group, a leading integrated environmental, engineering, and technical services business providing dynamic, multidisciplinary services to a wide range of sectors. RSK was founded in 1989 and has grown considerably since then.

At RSK, we operate as a group of businesses that work together seamlessly, aiming for growth through diversification. Our strategy helps us build a strong and resilient business, capable of weathering external challenges, while also providing greater value to our clients and more opportunities for our employees.

Since the beginning, our philosophy has remained the same: employ, develop and reward talented individuals. People are crucial to our company, and we recognise that our success hinges on our colleagues\' growth. We\'re committed to preserving RSK\'s people-first culture, promoting innovation, and fostering a supportive and caring environment for collaboration. At RSK, we want you to be part of our successes and help you reach your career aspirations. We take pride in offering employees fulfilling and challenging careers by promoting ongoing growth and empowering individuals to excel.

We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company.

By providing workplace adjustments, we make it easier for people to confidently explore and pursue our career opportunities and recognise that flexibility is key to fostering a dynamic and thriving workplace. Many of our office-based positions benefit from a flexible working arrangement, allowing our team members to balance professional and personal commitments.

We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.

If you\'re passionate about making a difference, join us as we work together to build a brighter, more equitable, and sustainable future for all. Do you have what it takes?