Join to apply for the Senior Research Executive (Customer/Citizen Experience) role at BMG Research.

BMG Research, part of RSK Group, is a leading social research and analytics agency operating primarily in the UK with over 30 years of experience. We partner with clients to inform decision‑making, shape policy, and guide investment—leading to better public services, positive customer experiences, and a fairer, more equitable society.

We work closely with clients to understand challenges, identify priorities, and evaluate the impact of change. Our expertise in public perceptions, evaluation, business and insight, and experience enables us to deliver bespoke solutions tailored to each client’s needs.

Locations: Hybrid – either our central London or Birmingham office (3 days per week in office, 2 days from home).

Key Responsibilities

• Support research projects spanning UK public services, utilities (e.g., Ofwat, Ofgem), and the social housing sector from design through to analysis and reporting.
• Assist with all elements of research design, execution, client management, and reporting to deliver actionable insights.
• Collaborate with senior team members to ensure high‑quality research materials, robust data quality, and insightful reporting while managing project timelines and client expectations.
• Demonstrate subject‑matter expertise in customer experience research for housing, utilities, and public services.
• Conduct secondary research and support proposals and business development.
• Maintain up‑to‑date knowledge of sector trends, regulatory requirements, and best practice methodologies.
• Build strong relationships with clients, understanding their challenges and delivering tailored insight solutions.
• Ensure research materials and methodologies are robust, compliant with sector standards, and tailored to client needs.
• Support the design and sign‑off of research materials, including questionnaires, script checking, discussion guides, and sampling strategies.
• Advise on data analysis to generate actionable insights relevant to sector challenges.
• Quality‑check deliverables, ensuring data and reports are accurate.
• Prepare and deliver high‑quality client reports and presentations, making findings accessible and engaging.
• Ensure all research activities comply with GDPR and sector‑specific data requirements.
• Maintain high standards of quality assurance throughout the research process.

Person Specification

• Ideally 2–3 years of experience in a research or insight role with an understanding of different research methodologies.
• Strong interpersonal skills and the ability to work collaboratively and with initiative.
• Numerate, with experience in data analysis and interpretation.
• Ability to thrive in a fast‑paced environment, tackling challenging tasks and learning rapidly.
• A genuine desire to provide solutions to clients and deliver impactful research.
• Desirable Experience:
• Customer experience research with UK public sector clients, including survey design, fieldwork management, and insight reporting for central government, local government, public agencies, and regulatory clients.
• Experience with large‑scale customer experience tracking studies.
• Housing: Experience with tenant or leaseholder surveys, tenant satisfaction measures, or transactional surveys for social housing providers.
• Utilities: Understanding of regulatory research for Ofwat (C‑Mex, D‑Mex), Ofgem (Esat), or water/energy sector clients.
• Training or coaching of junior team members to support their development.

Salary & Benefits

• Salary commensurate with experience.
• Hybrid working.
• Flexible benefits programme, including the option to buy additional holidays, payroll giving, cycle to work, and private health care.
• Ongoing personalised development path, training and development.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Business Development and Sales

Industries

Market Research