Overview

Senior Service Designer role at DWP Digital. DWP is the UK’s largest government department, supporting millions of people with payments worth over £195bn a year.

Responsibilities

• Lead efforts to understand and improve service performance, using storytelling and visualisation to communicate complex service journeys.
• Guide teams in applying service design methods, facilitate stakeholder engagement, and align user needs with business and policy goals.
• Iterate inclusive, resilient services that support the Government’s ‘Get Britain Working’ vision.
• Mentor colleagues and contribute to a culture of openness, learning, and shared practice within the service design community.

Qualifications

• Service Design Expertise: Proven experience designing end‑to‑end, front‑to‑back services that address complex challenges across departments.
• User‑Centred Design: Ability to apply evidence‑based design principles that meet user, colleague, and organisational needs.
• Strategic Communication: Skilled at engaging and influencing stakeholders at all levels to support design decisions and service outcomes.
• Collaboration & Facilitation: Capable of leading conversations, building consensus, and fostering teamwork across multidisciplinary groups.
• Mentorship & Community Engagement: Experience mentoring others and contributing to a culture of openness and shared practice within the service design community.
• Tools & Visualisation: Confident in using service design tools, storytelling, and visualisation techniques to articulate service journeys and performance insights.

Location & Working

Hybrid model: 40% home, 60% hub. Digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle‑upon‑Tyne, and Sheffield. Regular travel between hubs is expected.

Benefits & Pay

Competitive pay up to £68,205. Civil service pension with 28.97% employer contribution (£16,786 per year). 26 days of leave rising to 31 days over time plus up to 3 extra days off per month on flexi‑time. Broad benefits package: flexible working, volunteering time, discounts and savings, interest‑free loans to buy a bike or season ticket, sports and social activities, professional development, coaching, mentoring, and career progression opportunities.

Process

Application and selection process: two stages – online application on Civil Service Jobs, followed by a single‑stage online interview.