Grade: Senior Executive Officer
Total remuneration: £50,411 to £59,353
Pay Supplement: The base salary for this role is £46,677 – £54,957. This job qualifies for Digital, Data and Technology Annual Pay supplement 8% is included in the total remuneration above.
Pension: 28.97% of base salary (RoS contribution)
Annual leave: 38 days annual holiday, increasing to 42 days with length of service.
Duration: Permanent
Working Pattern: 35 hours per week. We are a flexible employer and will consider a variety of working patterns on a case-by-case basis.
Location: Hybrid working model. Contractual base either at Meadowbank House, Edinburgh (EH8 7AU), or St Vincent Plaza, Glasgow (G2 5LD). You will be expected to attend one of these locations as required by the role.

Registers of Scotland (RoS) is an award-winning organisation recognised for its technology and innovation. We are a world-leading pioneer in land and property registration. Our full-stack teams design, architect, and build all our registration products in-house. We work to create digital solutions for the people of Scotland.

This job is for you if you want…

• Work with purpose: working for the people of Scotland to set the bar for land and property registration worldwide.
• Flexible and hybrid working: depending on the role and team requirements, work when and where it’s best for you and your stakeholders.
• Benefits: enjoy pay progression, pension contributions of up to 28.97%, up to a year’s parental leave, and 38 days annual holiday, increasing to 42 days with length of service.
• Investment in professional development: we invest in all our people so that they have the right skills to be productive and confident in their job.
• Diversity and Inclusion: We are an ‘Investor in People’ and a ‘Disability Confident’ employer. We are inclusive, stronger together, and committed to putting our people first.
• Positive work culture: RoS is an agile, digital organisation using leading-edge technology. Colleagues understand their role in achieving our strategy and have the autonomy to deliver.

The Role

We are looking for an experienced practitioner who can plan and lead user experience research activities on more complex services. At this level, you will be expected to build customer and colleague-centred services and align user research activities with wider plans to inform a service proposition.

Main duties

• Involved in ensuring that service touchpoints during a customer or colleagues’ lifetime with Registers of Scotland (RoS) are part of a coherent, consistent experience
• Conducting exploratory user research that will bring out customer or colleague needs
• Ensuring that usability research is undertaken frequently, economically with appropriate users and measured as part of the development cycle
• Creating low to high fidelity prototypes based on existing design patterns that bring the research to life
• Delivering UX feedback to Agile delivery teams to complement sprint cycles
• Work as part of a multi-disciplined team to design user-focused and successful services by building on existing knowledge with desk research and data analysis
• Support the UX community and coach or pair with other members of the team
• Manage and support other user researchers across a range of services and products.
• Build relationships and working effectively with external parties, for example, legal firms, public, and Scottish Government

Key Responsibilities

Essential Criteria – Skills and Attributes for Success

• Experience of Axure/Google Analytics/Hotjar
• Creation of design standards and practices
• Experience with customer insights and confident working with metrics and applying evidence for improvements
• Experience of delivering government services following the Scottish Government Digital First Service Standard (or similar)

Collaborating and Partnering

• Able to listen to the needs of the technical and business stakeholders and interpret between them
• Able to manage stakeholders’ expectations and be flexible, capable of proactive and reactive communication
• Facilitates difficult discussions within the team or with diverse senior stakeholders
• Experience working within an agile, multi-disciplinary team environment
• Experience of working with teams to understand detailed requirements and deliver appropriate research activities that capture user experiences
• Engages in fostering a UX community within RoS

Thinking Wider

• Can identify and understand constraints across the business and is able to communicate these and work within them
• Able to challenge the validity of constraints ensuring RoS objectives are still met with reasoned research findings
• Can provide insights and clear advice based on research findings and emerging trends to help shape strategy and direct change

Analysis and Making Effective Decisions

• Able to make recommendations characterised by medium levels of risk and complexity that build consensus between services or stakeholders
• Able to identify issues in the team dynamics and rectify them
• Able to set the highest standards for user experience research and analysis, utilising both quantitative and qualitative methodologies
• Comfortable applying measurement frameworks to surface customer and colleague behaviour patterns.

Demonstrating Commitment and Delivering a Quality Service (Cluster)

• Manages, supports and stretches self and others to deliver agreed goals and objectives
• Keeps focused on the goals that really matter, and takes responsibility for delivering outcomes on time and to a high standard
• Experience of working in a team of UX professionals
• Experience visualising and implementing strategic user-centred design that supports a wide range of users including those with additional needs and other hard to reach groups.
• Knowledge of WCAG accessibility standards and principles
• Good understanding of research ethics and how to keep participants, teams and yourself safe in research.

To apply, please submit a CV outlining your career history and how you meet the technical/experience criteria (max 4 pages) and responses explaining how you meet the required competency aspects of the role (maximum 300 words per answer).

Registers of Scotland is an equal opportunities employer and welcomes applications from all sections of the community. We are a Disability Confident employer and are committed to promoting equality, diversity, and inclusion.