Overview

Senior UX Researcher within the Product Design and Research team at Waitrose Online. You’ll support one of our Product Domains and work collaboratively with cross-disciplinary product teams. Your work will inform product design and development and ensure our user experiences are useful, usable and valuable for our customers. You will be responsible for bringing an understanding of end users to your product teams through proactively and reactively conducting UX Research.

Location and Working Arrangements

• This is a hybrid working role. Time will be split between working from home and the Bracknell office; the team aims for no more than two days a week in the office. Some travel to our London Pimlico office or other partnership locations across the UK may be required depending on the project.
• Salary: £50,000 – £65,000 depending on experience.

Responsibilities

• Collaborate with stakeholders, designers and managers to ensure research is conducted at all stages of the design thinking process.
• Work with the UX Research Manager to craft project strategies through a broad range of research methods, from discovery activities to prototype testing and live field studies.
• Conduct a wide variety of research methods including interviews, surveys, lab and in-store testing, diary studies, journeys mapping, usability testing, and more.
• Be out in stores or fulfilment centres on an ad hoc basis to observe the experience and shadow partners to connect with the business.
• Collaborate with Partners across the ecommerce landscape to understand how our business and functions operate, empathise with customers and partners, and identify opportunities for innovative improvements.

Essential Skills

• Experience in a user research function.
• Experience delivering on a wide range of research projects across different life cycles (discovery and generative research).
• Knowledge of a wide range of research tools and methodologies (e.g., user interviews, diary studies, jobs-to-be-done, journey mapping, usability testing, surveys, card sorting, competitive analysis, experience walkthroughs, lab and in-store testing).
• Experience working on multiple research platforms (e.g., Dscout, UserTesting, Lysanna, SurveyMonkey).

Desirable Skills

• Research, Psychology or Design-related degree.
• Experience with both onscreen interactions and physical environments or hardware.
• Experience managing multiple projects and timelines with tooling such as Jira and Confluence.
• Experience with collaboration and design tools such as Miro and Figma.
• Experience in grocery or retail-oriented businesses.

About The Partnership

We’re the largest employee-owned business in the UK and home of John Lewis and Waitrose. We’re Partners, driven by our purpose to build a happier world. We’re focused on retail excellence, innovation, adaptability and diverse teams, with a commitment to price, quality and service across John Lewis and Waitrose.

Important notes

• Some roles may require pre-employment vetting (which may include DBS checks). If required, you’ll be informed and given information about vetting during recruitment. Any DBS checks will be carried out by a third-party registered body; financial probity checks may also be required for some roles.
• Vacancies can close early if there is a high number of applicants. We support flexible working where possible (e.g., flexible or compressed hours, job sharing or shorter hour contracts). Discuss this with the hiring manager during your interview.