Overview

About Us

One-third of the UK working-age population is not able to access mainstream financial services. These people find themselves excluded from affordable credit and treated poorly by mainstream financial institutions. Too few are successfully supported on the journey to financial health. Our purpose is “To improve the nation’s financial health through accessibility, affordability and community.”

We are a fast-growing social FinTech company giving not-for-profit Credit Unions in the UK access to a state-of-the-art fintech. We aim to grow a select group of Community Lenders into a network of challenger banks offering a viable alternative to high-cost lenders. With a small yet dynamic team of over 250 people, we offer the opportunity to make an immediate impact and grow with us. We currently serve over 120,000 customers, and this number continues to grow rapidly. Our leadership team combines over 100 years of experience at leading financial institutions, including Credit Suisse, UBS, NatWest, Capital One, and Barclays.

Responsibilities

• Lead UX & UI design for our existing products & new products (lending & borrowing)
• Develop a deep understanding of the needs of our customers, helping with user research and building empathy with our core customers, ensuring that their needs are always at the heart of your design decisions.
• Work closely with product and marketing in launching growth initiatives (A/B tests, onboarding flows, renewal journeys).
• Translate data insights into intuitive, visually compelling experiences.
• Build prototypes to validate hypotheses rapidly, balancing speed with craft.
• Champion a culture of experimentation and design thinking.

Qualifications / Requirements

• 4+ years of demonstrable experience in UX/UI design, ideally in B2C and regulated financial products.
• Have portfolio/examples of past work that you’re proud of.
• Track record of learning and development (particularly in a design/art/computer interaction discipline).
• Practical understanding of visual design principles including hierarchy, layout, spacing, typography and colour.
• Advanced knowledge of Figma.
• Understanding of using and development of a design system.

To Be Successful, You Should

• Have experience in data-driven environments (e.g., conversion optimisation, retention and mobile app adoption strategies).
• Be a well-planned and detail-oriented designer who can articulate UX & UI behavioral patterns, designs, and minute interactions in detail.
• Understand research (quant and qual), test & learn and a knowledge of statistics and cognitive biases is useful.
• Be a strong communicator (written and verbal) with the ability to get your views across in a succinct and engaging way.
• Be comfortable with change and a fast pace of growth, we’re a small growing company.
• You don’t need to be perfect; we’re not, we get things wrong, but we try to learn and grow. Be human, bring your whole self to work, assume positive intent, help people, try to do the right thing, and get involved.

Benefits

• Competitive salary
• 25 days annual leave
• Pension
• Death in Service Provision
• Private health insurance
• Subsidised Childcare
• Subsidised Gym Membership
• Hybrid working (2 days from home)

Commitment

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note that all offers of employment are conditional on us obtaining satisfactory pre-employment checks, including a DBS check, a credit check and employment references.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology