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At Modine, we are Engineering a Cleaner, Healthier World. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. Our Airedale by Modine brand is a world leader in the design and manufacture of innovative thermal management solutions for data centers, clean rooms, hospitals, universities, and other mission-critical environments.

Never heard of Airedale by Modine? In short, we cool the internet. Ever used an app to book a taxi? Ever had a video meeting? Ever bought something online? Chances are, the digital 1s and 0s you’ve created and sent are being kept cool by Airedale by Modine. We’re one of the key cogs in the global machine that keeps your digital world running smoothly.

Trusted as The Critical Cooling Specialists, Airedale by Modine has decades of experience providing efficient, flexible end-to-end cooling solutions that work smarter, not harder, to deliver more cooling for less power. With manufacturing facilities in Canada, Spain, the UK, and the U.S., we’re scaling up across the world to support an ever-growing demand for our solutions. That’s where you come in….

Position Description

Due to continued growth and development an excellent opportunity now exists for a Service Coordinator. The Service Department at Airedale has a responsibility to provide service, maintenance and repair solutions. The role includes communication with Airedale’s customers to ensure that their expectations are met, and that an excellent level of customer service is adhered too. We are looking for a strong communicator, who has experience in an aftermarket or service department and enjoys thriving in a busy environment.

Key Responsibilities

• Work closely with customers and other Airedale staff, both internally and externally.
• Liaise with customers and Service engineers to schedule Service engineer site visits.
• Allocate different parts to be shipped to site.
• Complete customer questionnaires and Service engineer site access forms.
• Record and book Service engineer training courses.
• Keeping accurate files
• Reply to queries, emails and telephone queries
• Assist the department to reach its targets

Required Education & Qualifications

• Strong administration skills with a high level of accuracy and attention to detail.
• Experience of scheduling site visits in a busy environment.
• Strong communication skills including an excellent telephone manner with the ability to gain the correct information from the customer
• Ability to multi-task and prioritise tasks accordingly
• Competent PC skills (SAP and Microsoft Office)
• Experience of working in a busy and varied customer service based role