Service Delivery Manager – Virgin Media O2

Location: Birmingham, Leeds, Manchester
Job Family: Digital & Technology
Job Type: Full Time
Posted Date: 15-Oct-2025
Ref #: 69857

Job Summary

We have an amazing new opportunity for a motivated and experienced Service Delivery Manager to take the lead in delivering reliable, high-quality technical services across our business. In this role, you’ll be the go‑to person for ensuring everything runs smoothly, managing vendor relationships, keeping service performance on track, and making sure our services meet the needs of both the business and our customers. You’ll work closely with internal teams and external partners to make sure services are efficient, consistent, and continuously improving. If you’re someone who enjoys solving problems, building strong relationships, and driving results, this is a great opportunity to make a real impact in a growing and fast‑moving environment.

Must Haves

• Previous demonstrable experience in a similar SDM role in a complex technical environment
• Strong knowledge of ITIL and service management, with experience in incident resolution, SLA monitoring, and service reporting
• Proven technical understanding of IT systems and infrastructure, with the ability to explain complex concepts to non-technical stakeholders
• Demonstrable experience of effectively leasing with technical and non-technical stakeholders at all levels of the business across multiple teams
• Able to analyse data and identify trends swiftly, using insights to resolve issues proactively and drive continuous improvement in service delivery

Preferred Skills

• Experience working with key tools like Microstrategy, Helix, Remedy, and Clarity to support service management and reporting
• Comfortable using data and systems to monitor performance, track incidents, and drive informed decision‑making
• Skilled in leveraging technical platforms to improve service visibility and streamline operations
• Knowledge of Wholesale Telecommunications

Equal Opportunity

Virgin Media O2 is an equal opportunities employer and we’re working hard to remove bias and barriers for our people and candidates. We build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

Benefits

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next Steps

If we feel like a place where you can belong, we’ll learn more about you as a person and your experience. Once you submit an application, the next steps of the process, if successful, are likely to include a personality profile assessment followed by a competency‑based interview. You may be asked about any adjustments you might need to support the recruitment process. Please note that applications will be reviewed throughout the duration of this advert, and interviews may be conducted early. All roles require a criminal record check and some roles need a financial probity check. If you’re offered a job with us, it will be conditional on the passing of background checks.