Service Delivery Manager

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Service Delivery Manager – Virgin Media O2 Summary Location: Birmingham, Leeds, Manchester Job Family: Digital & Technology Job Type: Full Time Posted Date: 15-Oct-2025 Ref #: 69857 We have an amazing new opportunity for a motivated and experienced Service Delivery Manager to take the lead in delivering reliable, high‑quality technical services across our business. In this role, you’ll be the go‑to person for ensuring everything runs smoothly, managing vendor relationships, keeping service performance on track, and making sure our services meet the needs of both the business and our customers. You’ll work closely with internal teams and external partners to make sure services are efficient, consistent, and continuously improving. If you’re someone who enjoys solving problems, building strong relationships, and driving results, this is a great opportunity to make a real impact in a growing and fast‑moving environment. Who we are We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone. Our ways of working We’re a flexible‑first organisation. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person. Equal Opportunity Statement Virgin Media O2 is an equal opportunities employer and we’re working hard to remove bias and barriers for our people and candidates. We support and encourage you to be your authentic self throughout your application journey with us. Responsibilities
Lead the delivery of reliable, high‑quality technical services across the business. Manage vendor relationships and ensure service performance remains on track. Ensure all services meet the needs of both the business and our customers. Work closely with internal teams and external partners to keep services efficient, consistent, and continuously improving. Identify and resolve problems, building strong relationships, and driving results.
Qualifications – Must Haves
Previous demonstrable experience in a similar SDM role in a complex technical environment Strong knowledge of ITIL and service management, with experience in incident resolution, SLA monitoring, and service reporting Proven technical understanding of IT systems and infrastructure, with the ability to explain complex concepts to non‑technical stakeholders Demonstrable experience of effectively liaising with technical and non‑technical stakeholders at all levels of the business across multiple teams Able to analyse data and identify trends swiftly, using insights to resolve issues proactively and drive continuous improvement in service delivery
Additional Skills – Preferred
Experience working with key tools like Microstrategy, Helix, Remedy, and Clarity to support service management and reporting Comfortable using data and systems to monitor performance, track incidents, and drive informed decision‑making Skilled in leveraging technical platforms to improve service visibility and streamline operations Knowledge of Wholesale Telecommunications
Benefits Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way. Next Steps Once you’ve submitted an application, the next steps of the process, if successful, are likely to include a personality profile assessment followed by a competency‑based interview. When you apply, you’ll be asked about any adjustments you might need to support the recruitment process. Let us know, and we’ll be sure to discuss it with you. Additional Information Applications will be reviewed, and interviews conducted throughout the duration of this advert. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed. #J-18808-Ljbffr
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Location:
Birmingham, England, United Kingdom
Job Type:
FullTime

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