Service Delivery Manager

New Yesterday

OverviewService Delivery Manager at Metropolitan Thames ValleyLocation: Beeston, Nottingham, NG9 1LA • Salary Banding: £60,256 - £63,427 (Dependent upon experience) • Full time post based on a 37.5hr weekAre you a strategic leader with a passion for delivering high-quality maintenance services? Metworks, the in-house maintenance service of MTVH, is looking for a dynamic Service Delivery Manager to lead operations across a defined region. This role is responsible for managing responsive repairs, voids, disrepair, and planned works, ensuring exceptional service delivery to our customers. Key Responsibilities
Lead and manage day-to-day operations across repairs and maintenance services. Drive performance and value for money through effective resource management. Oversee a team of Contract Managers, Supervisors, and Trade Operatives. Ensure compliance with health & safety, regulatory frameworks, and accreditation standards. Collaborate with MTVH colleagues to deliver long-term property solutions. Act as NICEIC Principal Duty Holder for the region. Handle complaints and customer issues with professionalism and care. Maintain risk registers and ensure contract management procedures are followed. Take the lead on developing our trade apprenticeship programme. Work collaboratively with MTVH colleagues across various directorates.
What We’re Looking For
Proven experience in senior management within a maintenance or housing environment. Strong commercial acumen and a track record of delivering operational excellence. In-depth knowledge of social housing maintenance and regulatory frameworks. Professional or trade qualifications (or equivalent experience). Deep understanding of applicable H&S / CDM legislation and how to apply it constructively. Excellent leadership, communication, and conflict resolution skills. Ability to analyse data, make informed decisions, and drive continuous improvement. Commitment to customer service and collaborative working.
Interview Date 09 OCT 2025 Visa Sponsorship Please note: we do not currently offer visa sponsorship. What’s in it for you?
28 days annual leave plus 8 bank holidays (pro rata for part time) 2 volunteering days per year Beliefs day once a year Extended parental leave Enhanced pension with matched contributions up to 9% Option to buy or sell up to 5 days annual leave Life assurance cover 3 x salary Cycle to work scheme Hybrid working (dependent on role) Health cash plan and family member options Tenancy deposit loan and season ticket loan Learning and training opportunities via Wisebox Mentoring, coaching, apprenticeships and career planning support Employee Assistance Programme
About Us We are committed to developing and implementing sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Our promise: Metropolitan Thames Valley Housing (MTVH) is committed to equality, diversity and inclusion, and to supporting wellbeing and a inclusive workplace. We are part of the disability confident employer scheme. Our Values and Networks We encourage a real sense of community and value employee input. Our Networks include Gender, Ethnicity, LGBTQ+, and Disability. We reserve the right to close this vacancy early if a suitable candidate is found. For a full breakdown of company benefits, please see the attached Benefits Digital Booklet. #J-18808-Ljbffr
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Location:
Beeston, England, United Kingdom
Job Type:
PartTime

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