Overview

Service Designer with extensive experience in the Public Sector, and with Government Digital Services. Remote. Active SC required is a must. Max Supplier Charge Rate: £671,5.

Responsibilities

• Lead the service design of end-to-end services that meet user needs and deliver policy intent
• Lead the service design of user-centred services, ensuring accessibility and usability across digital touchpoints and service journeys
• Map and analyse complex service ecosystems, identifying pain points, opportunities, and dependencies
• Collaborate with multidisciplinary teams including policy, operations, product, delivery, system design and user-centred design
• Design collaboratively and in the open, engaging and sharing knowledge with your whole team and wider (where information security restrictions allow)
• Map existing systems and processes (online and offline), using verified information to provide evidenced 'as-is'
• Develop service blueprints, journey maps, and other artefacts to communicate service design concepts visually and in an easy-to-understand format
• Facilitate workshops and co-creation sessions with stakeholders and users
• Align service design with organisational goals, technical constraints, and delivery capabilities
• Advocate for user-centred and inclusive design practices across the organisation
• Support the development of service strategies and roadmaps for transformation
• Track pain points outside of scope of current delivery for future consideration
• Mentor and guide less senior service designers and contribute to the wider design community
• Ensure services are designed for scalability, sustainability, and continuous improvement