Overview

Technical Application Specialist - Hybrid role

Epicor Software Corporation provides industry-specific business software designed around the needs of manufacturing, distribution, retail, and services organizations. More than 40 years of experience with our customers' unique business processes and operational requirements is built into every solution—in the cloud, hosted, or on premises. Today, over 20,000 customers in 150 countries rely on our expertise and solutions to improve performance and profitability. Epicor leads growth for companies globally with solutions including ERP, HCM, Financial Management, MES, and SCM. Our solutions promote growth while managing complexity and increasing efficiency.

Responsibilities

• Respond to client calls in a professional manner, providing solutions and advice where appropriate.
• Ensure service quality levels are maintained.
• Ensure all issues are handled in a timely manner.
• Review outstanding issues and keep clients informed of progress.

• A background or previous experience in a customer support environment.
• Experience in supporting enterprise or other business applications.
• Problem solving in a multi-layered technology stack.

The Person

• Excellent communication and interpersonal skills with strong customer-facing abilities.
• Ability to effectively communicate technical details to all audiences.
• Collaborate across teams to identify root causes for technical issues and drive issues to resolution.
• Must be a self-starter who can work independently as well as in a team.

Nice to have (not essential)

• Previous experience in supporting Magento eCommerce or any out-of-the-box e-commerce solution.
• Understanding of web technologies; NGINX.
• Knowledge/experience of HTML or CSS.
• Understanding of SSL certificates and encryption fundamentals.
• Familiarity with Unix/Linux fundamentals.

About Epicor

At Epicor, we’re truly a team. Join 5,000 professionals creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Epicor employees are creating a more resilient global supply chain. We’re proactive, proud, partners. We’ll help you find the right path with training, mentorship, and continuous support. Your success is our success.

Benefits

• Competitive pay and benefits, including comprehensive health and wellness programs.
• Internal mobility: mentorship, continuing education, and focused career goal setting; 25% of positions filled internally.
• Career development: Free LinkedIn Learning licenses and mentoring programs.
• Education support: Geographically specific programs to balance education costs with continued learning.
• Inclusive workplace: Diverse, global environment that fosters innovation and partnership.
• Work-life balance: Policies supporting time off for rest and recharge.
• Global mobility: Support for international relocations and permanent residency processes.
• Equal opportunities and accommodations statement: Epicor is committed to an inclusive workplace and global community.