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Founded in 1969, Cegedim is a global technology and services company committed to innovation. Cegedim supplies services, technological tools, specialized software, data flow management services and databases. Its offerings are targeted notably at healthcare professionals, healthcare industries, life science companies, and health insurance companies. Cegedim employs almost 6,500 people in 12 countries and generated revenue from continuing activities of €552 million in 2022.

The Role

The Technical Services Consultant role encompasses two main activities: Technical Consulting for both on premise and on cloud Clients, and Configuration, Deployment and Technical Monitoring for our Clients in cloud. Working as part of a joint company/client team, this client facing role will be predominantly home based but with occasional travel to client sites in the UK and overseas and to the Bristol head office.

Technical Consulting Duties Will Include

• Provide technical consultancy to clients and inside the organisation in the deployment and usage of our software
• Define the technical architecture for the integration of the software within Client and 3rd party strategic partners ecosystems. This includes defining Integration Strategy, completing gaps analysis, interface design, security analysis and software selection
• Plan, implement and manage data migration activities from client existing systems / applications
• Define infrastructure architecture for implementation projects on-premise and on SaaS for software, hardware, and network requirements
• Support Enterprise Architecture in pre-sales activities, for example producing conceptual high-level client solution definitions
• Participate in implementation projects, owning technical work-streams including liaison with clients on their development and infrastructure activities
• Understand and support smooth release delivery and installations for clients
• Prepare documentation and present solutions to clients
• Gather and document requirements for system enhancements working alongside the development and delivery teams
• Develop and maintain technical information and artefacts including continuous improvement to support internal and external needs
• Deliver standard packaged Monitoring tools to on premise clients
• Occasional travel to client sites, potentially overseas

Cloud Technical Operations Will Include

• Using the ITCare dashboard and alerts, ensure continuous monitoring along with the cloud team of cloud SaaS Clients, react on alerts and work with the different teams to resolve incidents
• Anticipate emerging problems by analysing monitoring warnings
• Participate to the provisioning of the infrastructure for new Clients or when changes for existing Clients are required
• Deploy and Configure the Company platform and IDHP releases in their cloud environments, using deployment and configuration tools released by the Head of Cloud
• Deploy and Configure monitoring tools released by the Head of Cloud
• With the Technical Services Manager, identify the Cloud and On Premise requirements for Configuration, Deployment and Monitoring tools. Define acceptance criteria and approve or reject new releases
• Work with the different teams to develop repeatable process and tools to facilitate the move of new clients to our cloud offer
• Flexible over working arrangements out of business hours for overnight or weekend on-call cover

Profil De Candidat Recherché

A natural problem solver, you enjoy investigating, troubleshooting and resolving issues. Ideally your background will be in software development or deployment, preferably in the financial services or insurance industry and principally in Microsoft technologies with experience in:

• Requirements gathering and ability to document requirements, solutions, and infrastructure architecture design
• Delivery of SaaS projects including technical infrastructure, environments, networks, security processes and associated compliance / regulation
• Problem solving skills including experience in diagnosing issues in complex distributed architectures involving hybrid cloud scenarios, messaging systems and APIs
• Implementing APIs to provide a service-oriented architecture
• Installation and configuration of services and applications on Microsoft and or Linux server/network/platforms
• Data migration
• System integration design and experience in integrating with 3rd parties
• Security best practices and understanding of data protection issues
• Thorough knowledge of database systems, e.g., SQL Server including T-SQL, Mongo DB
• Presentation skills – ideally experience of running client workshops
• Training – 3rd parties, client teams (e.g., infrastructure, developers)
• Implementing software in complex IT integration landscapes on premise and SaaS.

Ideally you will possess experience in some of the following skills/tools

• Rest API's and/or WCF services, working with JSON and SOAP
• PowerShell
• Web Server Configuration et. IIS, Nginx
• Dev-Ops experience around Cloud
• SQL server script writing
• Message bus technologies eg. NServiceBus
• VMware
• Virtual App and Desktops

In return, there’s a competitive salary on offer alongside an excellent range of benefits, remote working plus you’ll be working with a professional, sociable and friendly team.

If this sounds like the role you're looking for, please apply online with your CV.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology
• Industries: IT Services and IT Consulting