Technical Services Consultant
Location:Hybrid, Stone , Staffordshire (Reporting to our Stone office 2 times per week)
Status: Permanent, Full Time
Package: Competitive Salary, Remote/Home Working (with one-off allowance), Flexible Working, Development & Opportunity (Personal & Technical), Private Medical (Optical & Dental options), Matching Contributory Pension, 25 Days Leave + Public Holidays + Buy and Sell Scheme, Life Insurance, Referral Scheme, Employee Assistance Programme, Discretionary Bonus, Benefits Hub.

Who’s Instem? Well, we’re a global provider of bespoke industry leading software solutions and services, which enables our clients to ‘bring life enhancing products to market faster’. We boast over 700 pharmaceutical clients (including all the top 20!), ranging from small to enterprise-sized organisations.

Over 50% of the global drug discovery process runs through our software at some point. Therefore, each Instem employee has a significant impact in helping to save/prolong people's lives all over the world. We want you to join our mission!

What’s the culture/environment like? Although we’re a fast-growing organisation, we do have an incredibly supportive, communal, family-feel environment. We promote solution-based thinking, with full flexibility (minimal micromanagement) and empowerment - we want you to be accountable for your success! We’ll invest in you as a person and encourage you to take part in companywide sessions for wellbeing, mental health, critical conversations, and strengths.

The Technical Services Consultant is a pivotal role responsible for ensuring the successful deployment and integration of Instem Products and Solutions, both on-site and on Instem Cloud systems.
This role emphasizes superior customer service and technical expertise in a highly regulated industry, ensuring precise documentation and adherence to quality standards.

The Technical Consultant collaborates closely with implementation, development, project management, sales, and quality management teams to provide advanced analysis and support services.
Additionally, the role involves the maintenance and support of internal computerized systems, software, and Instem’s Cloud systems.

What to expect?

•Provide comprehensive technical product system training to clients’ system administrators and IT support staff.
•Offer advanced technical assistance to Instem Support teams on both technology and application-related support issues.
•Lead the deployment of Instem Products and Solutions, ensuring seamless implementation and minimal disruption.
•Support software deployment testing from planning to execution, ensuring high-quality, reliable products.
•Provide ongoing support and development for all Instem-related systems, both internally and externally.
•Stay abreast of the latest technological developments and incorporate relevant advancements into Instem’s practices.
•Adherence to the Company’s Quality Management System to ensure that all work is managed Securely, Professionally and Diligently

Skills you’ll need:

•Hands on experience with technical delivery of software solutions to customers
•Proven background in installing proprietary software on Windows server based platforms
•Experience with supporting Cloud based solutions deployed via both Web Services and deployment technology (e.g. Citrix, Azure, AWS, RDWeb)
•Exposure with installation and basic database usage of database systems (Oracle, PostGreSQL, SQL Server)
•Basic understanding of Networking concepts
•Must have ability to travel internationally (maximum of 20% of time)

We hire exceptional, enthusiastic people, and everyone is empowered to think solo, take the initiative and be innovative. We invite you to explore a world of opportunities with us, and to have influence in helping us achieve our goals, by being you!

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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