Overview

Join to apply for the Technical Services Manager role at GPE.

We are offering an exciting opportunity for a forward-thinking technical services manager to shape the future of our critical infrastructure. You will play a central role in delivering a major capital plant replacement project into operation while ensuring the continued reliability and compliance of systems that are vital to broadcasting. This role requires a unique balance of strategic project leadership and day-to-day operational management, ensuring business critical services remain robust, resilient and ready for the future.

Responsibilities

• Delivery and maintenance of technical operations; develop and maintain a services maintenance strategy for each building and ensure services delivered are fit-for-purpose with market-leading solutions. This includes:
• 5 Year Capex Planned Preventative Maintenance Planner with Capital Plant Replacement Schedule (aligned with the Building Fabric plant to provide a whole asset plan)
• Maintain detailed Integrated System Tests programme and records
• Asset schedule production and maintenance
• Support to the Customer Services Team
• Support to the development team on future development project design proposals
• Support to the Project Management team on handover of development projects

Coordinate and manage service partners to ensure optimum service, value for money and management of the annual budgets. This will include scoring KPI’s and providing feedback on their performance.

• Repairs and CAPEX upgrades: oversee reactive repairs impacting service delivery; provide technical issues support and resolution.
• CAPEX upgrades will generally be project-managed externally with the Technical Services Manager acting as the client representative to ensure on-time, on-budget delivery without compromising planned maintenance or other service contracts. Ensure contracts, appointments and records are executed, managed and retained.
• Formulate a disaster recovery plan for each mechanical and electrical system in the event of a system failure.

Building Handover Process

• Assist the Senior Technical Services Manager and other departments to build positive customer relationships, improve GPE’s NPS, and mobilise the building for the Day 1 product.
• Assist in the Soft Landings Process
• Assist in the production of Mobilisation Plans and Budgets
• Witness Stress Tests of New Assets and Integrated System Tests (IST)
• Agree handover protocol including retention of as-built information
• Warranty Management and Post Occupancy Evaluations
• Assist with Customer Pulse Surveys

Customer Works

Assist the Building Surveying Team by overseeing and commenting on M&E works to ensure works do not compromise the building or warranties. Monitor and witness commissioning to systems on completion and review handover certification and paperwork.

Legislative Requirements

• Maintain compliance with legislative requirements related to the management of the buildings
• Compliance Management
• RAMS reviews
• Online reporting generally

Sustainability, Suppliers and Energy

Assist in maintaining an approved list of contractors/consultants and support sustainability targets. In line with Net Zero Carbon by 2030, develop and deliver an energy reduction and decarbonisation strategy with a detailed plan for each asset, and engage with customers to help reduce energy use.

• Maintaining NABERS accreditations related to services
• Energy reduction through correct operation of plant and systems

Job Responsibilities and Requirements

• Excellent and broad technical knowledge with a background in Hard FM
• Experience in contract management with contract values > £1m in the commercial sector
• Experience of using innovation and technology to improve occupier experience; strong focus on customer service across multiple service streams
• Financially astute and commercially experienced in technical/professional environments
• Proven ability to engage with a demanding occupier base and deliver exemplary service

Skills and Personal Attributes

• Technical and problem solving: quick to pick up new software; strong analysis and problem-solving; IT skills across Microsoft Office
• Organisation and control: excellent organization, attention to detail, ability to handle a large workload, diligent with schedules and data
• Communication and relationship management: confident with stakeholders at all levels; strong written and verbal communication; builds positive relationships
• Personal attributes: dynamic, self-directed, integrity, service mindset, resilience under pressure, continuous improvement mindset, team player, self-starter

Job Benefits

• Hybrid working (4 days in office)
• Competitive remuneration
• Share incentive plan
• Annual leave
• Pension
• Enhanced parental leave and pay
• Private medical and private dental insurance
• And many others

At GPE we are committed to diversity and inclusion. Diversity data collection is voluntary and confidential, anonymised for diversity assessment and will not influence hiring decisions.

As a Disability Confident employer, we will ensure a fair and proportionate number of disabled candidates that meet the minimum criteria for this position will be offered an interview, and reasonable adjustments can be made during the process.

Seniority level

• Mid-Senior level

Employment type

• Full-time