Overview

User Researcher role at Flagstone

Flagstone is an online savings platform reinventing how individuals, businesses, and charities manage, protect, and grow their cash. We are a diverse group bound by a collaborative spirit and a shared purpose, with a thriving, profitable business where smart people do their best work. Our culture is rooted in kindness, respect, growth, and inclusive participation. To revolutionise the savings market, we believe high performance comes from a culture that values your voice and development, with room to grow and be rewarded for it.

Does this sound like you? You are a passionate User Researcher eager to make an impact in a fast-growing financial scale-up. You bring experience across a range of qualitative research methods and are excited about shaping user-centred products.

What you’ll do

• Planning, conducting, and analysing usability tests and other evaluative research methods
• Translating insights into actionable design recommendations to enhance our products and services
• Running workshops with stakeholders to explore and validate research findings
• Leading user research sessions with existing clients to uncover opportunities for improvement

What you’ll bring

• 2–4 years of experience delivering impactful user research, ideally within an agile product team
• Strong understanding of usability principles and UI design best practices
• Hands-on experience with a variety of research methodologies
• Natural empathy for users, demonstrated through insightful facilitation and engaging workshops

How we reward you

• Hybrid working – spend at least 1 day a week with your team in our collaborative London office
• Competitive bonus scheme – designed to reward and recognise high performance
• Flexible benefits budget – funds for meaningful benefits (e.g., health, wellbeing, or family support)
• A range of salary sacrifice options for saving on electric cars, nursery schemes, home and tech goods
• Around the World scheme – 3 months work from anywhere
• Mental wellbeing support – access therapy and mental health sessions
• Learning and development – £1,000 personal development budget
• Private health care – AXA benefits, reduced gym memberships, and comprehensive cover
• Medical cash plan – help with dental and optical expenses
• Life insurance and Income Protection – up to four times annual salary
• Matched pension contributions up to 5%
• 25 days holiday plus bank holidays, wellbeing days and volunteering days
• Enhanced Parental Leave – enhanced maternity, paternity, and adoption pay

All are welcome

At Flagstone, we’re assembling a diverse team that defies industry norms. If you think this role could suit you, we encourage you to apply, regardless of background.

Job details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology