We are seeking an experienced UX Researcher to join our Commerce organisation, working on innovative tools that help retail merchants manage and present their brand content to consumers. This role will focus on merchant and consumer experiences, shaping how brands are represented in search and commerce platforms.

You will work closely with a cross-functional team spanning London, Zurich, and the US, collaborating with product managers, designers, and engineers to deliver research that drives meaningful product and service improvements. This is an individual contributor role (no line management) with a strong emphasis on qualitative research, while also leveraging quantitative methods where appropriate.

Key Responsibilities

• Conduct end-to-end UX research for medium- to large-scale projects, with minimal oversight.
• Plan, design, and deliver research using qualitative methods (e.g., interviews, usability testing, contextual inquiry) and lightweight quantitative methods (e.g., surveys in Qualtrics).
• Analyse and synthesise research findings into actionable insights that influence product direction.
• Collaborate with cross-functional partners to ensure user needs are understood and integrated into product strategy.
• Test and evaluate ideas, prototypes, and tools for both merchant and consumer audiences.
• Contextualise findings within the wider business and product ecosystem, differentiating between findings and insights.
• Present clear, impactful research communications to stakeholders, crafting compelling deliverables and presentations.
• Leverage AI tools in the research process, identifying strengths and gaps in current capabilities.
• Proactively manage priorities across projects to meet deadlines without compromising quality.

Skills & Experience Required

• 4+ years of professional UX research experience (more senior candidates are welcome).
• Proven ability to execute research independently from scoping to delivery.
• Experience with usability testing, user interviews, and lightweight surveying methodologies.
• Skilled in research synthesis and storytelling, translating insights into business and product impact.
• Proficiency with research tools and collaboration platforms (e.g., UserTesting, dscout, Qualtrics, Google Workspace).
• Big tech industry backgrounds are preferred. Experience in business-facing user environments is advantageous.
• Ability to work effectively across time zones with teams in multiple locations.
• Strong communication skills with the ability to gain stakeholder alignment.
• Familiarity with AI tooling in the research process (preferred).
• Ability to execute thoughtfully and independently, delivering impactful results in a timely manner.

This role is open for a limited time. Next steps will be shared with shortlisted candidates by Thursday, August 14th. Due to high application volume, we may not reply to every applicant directly. If you haven't received a response within 48 hours of your application, please assume you have not been selected for the next stage.

Client Description

Our client is a multinational technology company specializing in internet-related services and products, including online advertising, search engine, cloud computing, software, and hardware. The company fosters a relaxed, diverse, and innovative culture with opportunities for growth and networking.

Aquent is dedicated to inclusivity and is an equal opportunities employer. We encourage applications from underrepresented groups and support applicants with disabilities, providing reasonable accommodations throughout the employment process.