Account Manager at Kick ICT Group Ltd

Kick ICT Group is one of the fastest growing providers of IT services in the UK, with a talented and highly skilled team that deliver outstanding service and value to our customers. We are proud to be one of the few Microsoft Partners in the UK to hold all six of Microsoft's industry recognised Solutions Partner designations.

Why join Kick? Our culture is built on collaboration, innovation, and respect, with a focus on continuous learning and development. We maintain a healthy work-life balance, encourage creativity, and celebrate our successes together. We value diverse perspectives and strive to create an inclusive environment where everyone can thrive.

The Role

Job title: Account Manager

Base location: Bellshill (hybrid)

Salary: Circa £45K depending on skills and experience + Commission

Working pattern: Permanent | Full-time (35 hours per week)

Role purpose: As an Account Manager you will manage and develop existing client relationships, ensure delivery of outstanding service, and drive growth through cross-sell and up-sell opportunities. You will be the primary point of contact for your portfolio, understand client priorities, identify opportunities to add value, and position Kick as a trusted long-term IT partner. This role requires strong relationship management, commercial acumen, and a proactive approach to customer success. A deep understanding of the Microsoft technology ecosystem, exceptional communication skills, and the ability to build close relationships, influence stakeholders, and close deals are essential.

Key Responsibilities

• Manage and nurture a portfolio of existing clients within the Technical Services & Infrastructure division.
• Develop a deep understanding of each client’s business, technology landscape, and goals to identify growth opportunities.
• Act as trusted advisor and first point of contact for client queries, issues, and escalations, ensuring high customer satisfaction.
• Collaborate with technical consultants, solution architects, and support teams to deliver seamless services and projects.
• Proactively identify and develop cross-sell and up-sell opportunities across Kick ICT’s portfolio, including cloud services, networking, cyber security, and managed support.
• Build account development plans and conduct regular review meetings with clients to measure performance and identify future requirements.
• Maintain accurate and up-to-date records of account activity, opportunities, and forecasting within CRM systems.
• Meet and exceed revenue retention and growth targets.
• Represent Kick ICT at industry events, networking forums, and partner engagements.

What you’ll need / Qualifications

• Proven experience in account management or client relationship management within IT services, technical services, or infrastructure.
• Strong knowledge of managed IT services, cloud (Microsoft Azure/M365), networking, infrastructure, and cyber security solutions.
• Excellent communication and interpersonal skills with the ability to build trusted relationships at all levels.
• Commercial acumen and experience growing accounts through consultative, value-led conversations.
• Ability to collaborate effectively with internal teams to deliver client outcomes.
• Highly organised with strong attention to detail and the ability to manage multiple client accounts simultaneously.
• Target-driven, proactive, and motivated to deliver customer success and revenue growth.

Benefits

• 30 days holiday, rising by 1 day per year after 2 years’ service (pro-rated for part-time employees)
• Additional day of annual leave for your birthday (within your birthday month)
• Private healthcare with 24/7 Digital GP and gym discounts
• Salary sacrifice pension scheme
• Life insurance up to 2x salary
• Enhanced maternity, paternity and adoption leave
• Discounts on childcare costs through our partnership with Yellownest
• Cycle to work scheme
• Access to BHN Benefits portal (discounts, cashback, etc.)
• Social events and recognition rewards
• Opportunity to participate in volunteering days