Grade C -£32,471 (National) or £38,143 (London – for London office based or homebased workers within the boundary of the M25) – There is also an additional homeworking allowance of £581 per annum for those working from home.

Contracted Hours: Full time 37 hours per week

Contract Type: Permanent

Location: Home or office based, flexible location

Closing date: Monday 20 October 2025 at 11.59pm

Make a difference Every role at CQC contributes to our mission, if you’re looking for a new role in Technology that gives a true sense of meaning and purpose then you’ve found it! As an Application Analyst, you’ll play a key role in keeping our digital services running smoothly helping us deliver safe, effective, and high-quality care across the country.

Picture this Imagine being the go-to person for solving tricky technical issues, helping teams across CQC stay connected and productive. You’ll be part of a supportive team that values collaboration and continuous improvement.

In the last year as an Application Analyst, you might have:

• Led the investigation and resolution of a recurring system issue, improving service reliability for hundreds of users.
• Delivered one-to-one coaching to colleagues on using new digital tools, helping them feel confident and supported.

The role You’ll be key in helping us deliver our work. In this role, you’ll:

• Resolve technical issues: Take ownership of application-related incidents and problems, ensuring timely and effective solutions.
• Support service improvements: Identify patterns and trends, recommend changes, and help implement improvements that make a real difference.
• Manage systems: Oversee the configuration, maintenance, and optimisation of digital services and business systems.

Show us We’ll be looking for the following skills, knowledge and experience in your application form:

• Experience supporting digital services or business systems, including resolving technical issues and improving service performance.
• Ability to explain technical information clearly to non-technical colleagues, including creating user-friendly guidance or training.
• Experience working in a fast-paced IT support or service management environment, using tools and frameworks like Agile, ITIL, or DevOps.

Join us at CQC and grow your career in an organisation that values learning, collaboration, and meaning.

Next steps If you apply, you’ll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see our information for applicants for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted.

You can read the full details of the role in the Job Description

If you’d like an informal chat about the role contact – Josh Kility, Service Delivery Lead; Josh.Kility@cqc.org.uk. For general enquiries, please email recruitment@cqc.org.uk.

Equity for all We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they’re a good fit. This happens more often to people from underrepresented groups. If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need.

We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we’ll work with you to remove any barriers. Visit our accessibility page for more on this. If you’d like to chat, please contact recruitment@cqc.org.uk.

We promote a workplace where fairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger. See our ED&I page for more about this.

We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes people of any:

• Age
• Sex
• Gender identity or expression
• Sexual orientation
• Religion or belief
• Ethnicity
• Disability

A Note on AI AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind:

• AI can support research, structuring and refining your writing, but your application must reflect your real skills and experience.
• Spell-checking and condensing word counts are great ways to use AI effectively.
• Do not copy and paste AI generated answers. These will not help you stand out; remember we want to hear about your skills and experience.
• Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.

Values and vision We are guided by our core values, which shape our work and our culture. Excellence – being a high-performing organisation. Caring – treating everyone with dignity and respect. Integrity – doing the right thing. Teamwork – learning from each other to be the best we can. We are a disability confident employer and a carer confident employer.