Be a part of something bigger...

Radar Healthcare is dedicated to improving patient safety by bringing together healthcare professionals and intuitive software. Our platform helps organisations meet regulatory standards, making it easier for healthcare providers to deliver high-quality care.

We’re on a mission to become a world-leading health-tech pioneer. If you’re passionate about improving healthcare outcomes and want to work with a team of like-minded people, we invite you to join us on our journey.

We’d love to hear from you if you’re up for an exciting challenge and want to be part of a team making a real impact.

Our Values

We are proud of our values-led, open, supportive and inclusive culture. We’re looking for people who share these values from day one:

• Customer focused with a partnership approach
• Open, honest and transparent
• Innovative
• Ethical, trustworthy and caring

Our People & Culture

We understand and celebrate that our people are our best assets. We are proud of a diverse and passionate team that reflects our vision and values in our shared mission of innovation in healthcare. We’re ambitious but caring, and supporting colleagues and partners is a top priority. We enjoy team events and opportunities to connect, whether remotely or in person at our Leeds office.

We’re Great Place to Work-Certified based on feedback from our team earlier this year, with 91% agreeing they would endorse the company as a great place to work.

The Opportunity

Radar Healthcare's new Application Support Analyst

We’re looking for a highly motivated individual who enjoys learning and problem-solving to join our Support Team as an Application Support Analyst.

As the first point of contact for our customers, Support Analysts are responsible for managing and resolving incoming support queries by phone and email. Providing a positive customer experience at every interaction is key to how we support our customers. This role involves listening to and understanding customers to assist them in using the Radar Healthcare system day-to-day, and identifying issues or bugs that need escalation.

Ideal candidates have strong problem-solving skills, excellent communication abilities, and a passion for learning within a fast-paced software support environment.

Please note that shifts will cover periods between 8am and 6pm (35 hours per week).

What you’ll be doing to make a difference

• Provide an excellent customer experience through clear communication, empathy and understanding.
• Log and respond to support queries by phone and email within agreed SLAs.
• Investigate and problem solve incoming queries and issues.
• Triage and escalate tickets to 2nd and 3rd Line Support teams.
• Work closely with other internal teams to align support with customer implementation and operational goals.
• Contribute to the ongoing development of Radar’s support Knowledge Base, including FAQs, troubleshooting guides, and solution documentation.
• Help identify areas to streamline existing processes and increase efficiency.
• Become an expert in Radar Healthcare through ongoing training and development.

Your journey so far

• Minimum 1–2 years of experience in technical support, ideally within a SaaS or software business.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities, with a desire to learn.
• Collaborative experience in a cross-functional environment.
• Ability to work independently in a fast-paced, remote team setting.
• Familiarity with helpdesk tools (e.g., Freshdesk, Zendesk) and basic understanding of SLAs and support workflows is advantageous.

Even better if you…

• SQL experience
• Healthcare tech background

The Bigger Picture

We value growth and development. We consider each candidate’s skillset, drive and ethos, and welcome applicants from all backgrounds who share our values and are excited to make a difference in healthcare.

What we offer in return

A competitive salary dependent on experience.

Values-led culture – we’re proud of our culture. Learn more about what makes it special here.

Learning & development budget of £1,000 each year to drive your professional development.

Flexible working – We empower our team to work in a way that suits them, with core hours and a base expectation of one day per month in the office.

25 days holiday (+ bank holidays) increasing with service, plus the option to buy up to a week for life events.

Birthdays off and a celebration each year.

Charity leave – supporting charity every year on company time.

Mental healthcare – counselling support, an app and an Employee Assistance Program.

Healthcare – Medicash coverage for health appointments and services.

Life cover – 3x salary.

Compassionate leave – up to 5 days for bereavement.

Paid sick leave – enhanced sick pay after 6 months.

Enhanced family leave – maternity/adoption and paternity provisions.

Pension – 3% employer contribution.

Technology – Laptop provided; WFH setup and a second screen as needed.

Dog-friendly office.

Socials – company-wide events at least four times per year and team-level events.

Accessibility

If you require special considerations or adjustments to our application and interviewing process, please let us know. We are committed to making our process inclusive and accessible for all.

Connect with us

We’d love to hear from you. If this role isn’t quite right but you’d like to stay informed about opportunities, click the Connect button on our careers site. You can also learn about our mission, values and culture through our channels:

Listen to Our What the HealthTech podcast

Connect with us on LinkedIn

Discover why Radar Healthcare is a great place to work on Glassdoor.

Connect with us on our journey and get to know the people who make us shine!