Application Support Analyst

2 Days Old

Overview

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Position Description: At CGI, we help clients deliver critical, high-profile services that keep communities moving. As an Application Support Analyst, you’ll play a vital role in ensuring essential applications remain secure, stable and fit for purpose. Working at the heart of a dynamic team, you’ll investigate and resolve incidents, deliver change, and contribute to ongoing service improvement. With exposure to a variety of complex and evolving technologies, this is an opportunity to take ownership of challenging problems, apply creativity in solution design, and build a career where you’re supported to grow while making a meaningful impact.

This is a hybrid position, with a Glasgow base. Regular office attendance (2-3 days per week) and occasional client site visits at short notice are required.

Key responsibilities

  • Investigate & resolve technical incidents, ensuring timely and effective solutions
  • Monitor & manage incidents in line with ITIL standards and best practice
  • Conduct root cause analysis and problem investigations
  • Implement technical changes and support project delivery tasks
  • Ensure security, integrity, availability and performance of application environments
  • Collaborate with offshore colleagues, vendors and 3rd parties to maintain stability
  • Produce high-quality technical documentation and apply governance rigor
  • Contribute to service improvements and quality assurance initiatives

Required Qualifications To Be Successful In This Role

  • Proven IT support background with application support experience
  • Technical skills in JAVA, .Net, WebSphere, MSSQL, T-SQL (or similar)
  • Experience of IT Service Management tools such as GIT or Jira
  • Strong problem-solving skills and programming knowledge
  • Understanding of system maintenance and daily operational checks
  • Knowledge of Azure / AWS hosting services and browser-based applications
  • Experience contributing to technical projects and delivering IT change
  • Strong communication and documentation skills (MS Word/Excel etc.)
  • Ability to collaborate across teams, including offshore colleagues

About CGI

Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. You’ll be part of an open, friendly community of experts and will be supported to grow your career with training and development opportunities. CGI Partners benefit from collective success and actively shape the company’s strategy and direction.

Job details

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting

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Apply
Location:
Glasgow, Scotland, United Kingdom
Salary:
£80,000 - £100,000
Job Type:
FullTime
Category:
IT & Technology

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