Overview

Administration Officer
Location: Southwark
Contract

Salary: £18.26 per hour

Our client is looking for an experienced Administration Officer. This is one of many opportunities we are currently recruiting for; please visit our website colbernlimited co uk for more jobs.

Responsibilities

• Work within the Homeownership Accounts Team which manages 14,000+ leaseholder accounts and about 1,200 freehold accounts.
• Handle queries from customers about service charge accounts, set up and manage payment plans, and chase arrears, including referrals for legal action as appropriate.
• Resolve enquiries or sign-post customers regarding services for which homeowners are being charged.
• Assist Accounts Officers with non-technical correspondence and queries from homeowners; respond to e-forms where appropriate and issue statements and breakdowns.
• Receive guided allocation of work from Homeownership Managers and Senior Accounts Officers to cover more straightforward tasks, freeing Accounts Officers to handle more complex issues.

Requirements

• Excellent customer service and communication skills.
• Proficiency with a range of IT tools and packages.

Working Arrangements

• Initial hours: 9am–5pm, Monday to Friday, with 100% in-office training at Tooley Street during the training period.
• Following training, some home-working (WFH) and flexible arrangements can be discussed with your line manager.
• Minimum requirement: 2–3 days per week in the office.

Additional Information

PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk

The first part of our recruitment process is to send your CV. If shortlisted, Colbern Limited will contact you within 5 days, or we may contact you about other job opportunities.

Colbern Limited, along with our clients, are an equal opportunities employer.