Base pay range

Provided by Tribus People Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Role

Sales Recruitment Consultant | SaaS Specialist

Position: Customer Success Executive

Location: Hybrid (1 day in a London-based office)

About the Role

We’re looking for a proactive, people-focused Customer Success Executive to join a growing, fast-paced tech company.

You’ll support a portfolio of clients, ensuring smooth onboarding, strong engagement, and long-term satisfaction. It’s a great opportunity to build a career in customer success, with learning, ownership, and progression along the way.

What You’ll Be Doing

• Support onboarding, training, and day-to-day queries for a growing client base
• Build strong working relationships and become a trusted point of contact
• Monitor product usage and provide insights to improve engagement
• Assist in preparing reports, success plans, and business reviews
• Collaborate with senior customer success and sales teams
• Help capture feedback, customer stories, and insights to support marketing and product

What We’re Looking For

• Strong communication skills and a natural relationship builder
• Experience in a client-facing role (e.g. account management or customer support)
• Confident using digital tools and platforms
• Organised, detail-focused, and proactive in getting things done
• Curious, adaptable, and excited to learn in a fast-moving environment
• A positive, team-first attitude with a focus on helping others succeed

Why You’ll Love It

• Supportive, values-led team
• Clear development path into senior customer success roles
• Be part of a purpose-driven, fast-growing business
• Flexible, hybrid working
• Pension and wellbeing benefits

Sound like you? Apply today!

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service and General Business

Industries

• Technology, Information and Media and Software Development