About Serve First

Serve First is redefining how businesses deliver exceptional customer experiences.

We don't just collect feedback; we turn it into actionable insights, ready-made plans, and automated workflows that help frontline teams respond faster, smarter, and more effectively than their competition.

Our AI-powered platform is trusted by some of the UK and Europe's leading enterprise brands.

Following our recent £4.6m funding round, we are now scaling rapidly across the UK, EU, and US.

Our Values

Our culture drives our success; we live by these four key principles:

• Customer First: We place the customer at the heart of every decision.
• Integrity Always: We act with honesty, transparency, and accountability.
• Innovate & Simplify: We challenge the status quo and seek smarter ways to work.
• One Team, Act Fast: We collaborate seamlessly, move quickly, and deliver results.

The Role

We are hiring a proactive and organized Customer Success Executive to manage our enterprise brand client relationships, drive programme success, and identify client opportunities for growth.

Reporting to the Operations Manager, this role is pivotal to ensuring high client satisfaction and minimizing churn.

Specifically, this role will:

• Build and maintain strategic relationships with enterprise brands, ensuring ongoing satisfaction and retention.
• Act as a trusted advisor to clients, helping them maximize value from the platform and programmes.
• Identify and respond to upsell opportunities within clients and work closely with the sales teams to convert them.
• Support client onboarding, ensuring programmes are rolled out smoothly and aligned with client objectives.
• Deliver insights and interpret customer data to guide clients in achieving their KPIs and objectives.
• Provide escalation support when required by the Customer Support Team.
• Ensure compliance with all SLAs and client commitments.
• Collaborate closely with cross-functional teams to improve client experience and drive business growth.

About You

We are looking for someone who shares our values and thrives in a fast-paced, client-focused environment.

Skills

• 1 to 3 years experience in Customer Success or Account Management.
• Experience managing or supporting enterprise-level accounts.
• Experience with Hubspot or similar CRM tools is an advantage.
• Excellent written and verbal communication skills, able to communicate at both C-Suite and Store Manager levels.
• Highly organized, deadline-driven, and detail-oriented.
• Proactive problem solver with a client-first mindset.
• Collaborative, keen to learn, and commercially aware.
• Must be able to work onsite in Milton Keynes as well as travel around the UK to visit client sites.

Why Join Serve First?

• Rapidly growing, fully funded UK tech startup.
• Competitive salary plus commission linked to client retention.
• Hybrid working with HQ in Milton Keynes.
• Dedicated learning & development budget.
• Clear career progression opportunities.
• High-trust, values-led culture where your impact will be visible and recognized.