Overview

North West England - remote

Events Executive - Customer Success

£28k + discretionary bonus

This client is looking for a highly organised and proactive Customer Success Executive to join their growing team. Reporting to the Customer Success Manager, this role is central to ensuring sponsors and partners get maximum value from their investment in large-scale events. The position offers the chance to work closely with multiple functions, from commercial to content and marketing and to play a key role in delivering events that attract thousands of attendees. It requires someone who thrives under pressure, is comfortable managing deadlines, and can confidently support both clients and colleagues throughout the planning cycle and onsite delivery.

Imagine an event where the world’s biggest brands, boldest startups, and sharpest minds in marketing and advertising come together to swap ideas, spark collaborations, and celebrate creativity. It’s not your typical conference, it’s a high-energy mash-up of thought-provoking talks, live experiences, and big-name headliners, all set against a buzzing festival backdrop. With thousands of attendees, cutting-edge content, and a reputation for doing things differently, it’s become the go-to place for the industry to connect, be inspired, and shape the future.

Responsibilities

• Support the Customer Success Manager to provide sponsors with all information required in line with contracts and ensure deliverables are met (e.g. content and marketing deadlines, furniture and catering requests).
• Manage a portfolio of clients from onboarding through to delivery and execution.
• Liaise with external providers and the operations team.
• Maintain client records and provide reporting via the event organisers’ portal.
• Manage artwork files for sponsors, ensuring quality and accuracy.
• Assist with the delivery of event branding.
• Monitor progress against deadlines and communicate updates or issues to the Customer Success Manager.
• Flag risks or challenges early to ensure smooth delivery.
• Provide wider administrative support to the events team during planning.

Key Skills and Attributes

• Previous experience working on live events.
• Proactive, solutions-focused and confident in supporting clients and internal teams.
• Highly organised, detail-oriented, and calm under pressure.
• Strong administrative skills and the ability to manage multiple priorities in a fast-paced environment.
• Experience managing artwork files; able to spot potential design or formatting issues.
• A collaborative team player who supports colleagues during busy periods.
• Excellent client-facing skills, with the ability to build strong relationships and deliver high satisfaction.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• Events Services