Overview

Salary: £60,000.00 – £74,000.00 + 10% performance bonus

Working location: Milton Keynes/London - flexibility required to support CEO's diary

Employment type: full time, permanent

Job summary:

To provide a full professional EA support in a one-to-one working relationship to the Chief Executive Officer (CEO).

This role is key to ensuring the CEO is effective and efficient. It is a high-profile position within NHBC, working closely with the Executive Team (ExCo), the Chairman’s Office, Company Secretariat and Non-Executive Directors (NEDs), as well as regulators, MPs, builder customers and other senior stakeholders across the housing sector. The role requires a high level of confidentiality, professionalism and diligence, working to high standards, and being personable, resilient and self-assured.

What you’ll be doing

• Acts as the CEO’s key point of coordination, ensuring they are informed, prepared, and supported in all commitments.

• Produces and reviews high-quality, confidential documents, reports, and briefing packs.

• Manages diary, email, and priorities, handling competing demands with discretion and efficiency.

• Oversees correspondence and calls, screening and determining appropriate action.

• Facilitates communication between the CEO and senior leaders, building trust and credibility.

• Tracks and drives progress on key deliverables and action logs.

• Provides company secretarial support for ExCo, including agendas, minutes, and follow-ups.

• Arranges CEO travel and accommodation, and supports events as needed.

• Maintains contacts database and key organisational records (e.g., Management Committee Map).

• Manages general administration (expenses, CPD, holidays, etc.).

• Acts as CEO advocate and brand ambassador internally and externally.

• Supports change initiatives and cultural shifts within NHBC.

• Undertakes other tasks as requested by the CEO or senior colleagues.

What we’re looking for

• An experienced PA who has worked for 5+ years at C-suite Level
• Working with Boards, preferably in a corporate organisation
• Excellent interpersonal skills, especially in relation to dealing with senior executives, Non-Executive Directors and external contacts.
• Diplomatic, patient and self-assured
• Tenacious, discreet and diplomatic, able to handle confidential information and demonstrate the highest levels of customer/client service.
• Always advocates and represents the CEO and NHBC in a positive and professional way.
• Willing to get involved in projects and activities beyond their brief, in supporting of the CEO and the Executive team.
• Willingness to work flexibly and be prepared for the unexpected
• Knowledge of the building/construction industry
• Knowledge of the insurance industry with good awareness of the regulatory environment

What we offer

Our benefits package includes:

• 27 days annual leave + bank holidays
• holiday purchase scheme
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts platform
• two days volunteer leave
• enhanced maternity, paternity, adoption leave and pay for all new parents
• depending on location might attract London allowance (up to £7,500)

+ many more!

Who we are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.

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