Overview

Field Account Manager role at Daisy Group. Location: Field-Based - Various Areas Available.

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working.

Location: Field-Based - Various Areas Available | Working Hours: 8:30–9:00 AM to 5:00–5:30 PM | Salary: Up to £35,000 plus £5,000 car allowance/Company Car

We’re looking for a proactive and driven Field Account Manager to become the trusted face of our business. In this role, you\'ll engage with a variety of SME clients (typically 10–50 employees), helping them maximise the value of our comprehensive portfolio through effective cross-selling and up-selling. Our products and services include hosted telephony, broadband, managed internet, mobiles, managed IT, Microsoft licensing, and cybersecurity solutions. You’ll typically spend four days a week out in the field visiting customers, with one day working from the office. The majority of appointments will be pre-booked for you by our growing desk-based Customer Development team, allowing you to focus on driving revenue.

What You’ll Be Doing

• Build strong, long-term relationships with customers through face-to-face meetings and consistent follow-up


• Provide pricing and complete paperwork on-site to streamline the sales cycle


• Understand customer needs through effective questioning and active listening


• Create and execute account development plans tailored to each client’s business objectives


• Present customised, value-driven proposals aligned with customer goals


• Collaborate with internal teams to deliver a seamless, end-to-end service


• Schedule and carry out proactive outbound communications, including arranging your own appointments where needed


• Drive product penetration through strategic cross-selling and up-selling


• Meet and exceed revenue targets while minimising churn


• Identify at-risk customers and flag them to the appropriate teams to support retention


• Keep customer records, contact details, and notes up to date in our CRM systems


• Maintain accurate decision-maker information and build rapport with key stakeholders


• Stay current with industry trends and continuously seek opportunities for personal and professional growth

Qualifications

• Availability to stay away from home once per week


• Excellent communications skills; verbal and written


• Ability to develop trusting relationships


• Fast thinking


• Self-motivated


• Resilient and strong willed


• Enthusiastic and willing to learn


• The ability to work under pressure


• Excellent customer relations skills


• Ability to manage workload


• Strong organisational skills


• Strong team worker


• Computer literacy


• Account Manager Experience


• Problem Solving

Benefits

• 25 days holidays, bank holidays worked are reclaimed as leave, and an additional day for each year of service up to 30 days


• Holiday purchase scheme


• £500 referral scheme bonus


• Professional development to help you achieve your personal goals


• Eye care vouchers available and discounted Medicash membership


• Access to discounts and savings at more than 1,200 retailers


• An additional day off on your birthday or if you\'re getting married

Employment type: Full-time | Seniority level: Not Applicable | Job function: Sales and Business Development | Industries: Telecommunications