Overview

Field Account Manager at Daisy Group

Location: Field Based - South

Salary: Up to £40,000 with uncapped commission + Company Car/Car Allowance

Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30

Responsibilities

• To achieve Net growth and increase product penetration through cross selling Daisy products into existing customers
• It is your responsibility to ensure you see your customer every 3 months for account reviews
• It is your responsibility to increase product penetration across the existing business base of customers, via a high level of product knowledge across the Daisy product portfolio.
• To ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with clear agenda provided.
• By effective questioning of customers, establish customers’ needs for new/additional products and services and if necessary engage with the appropriate specialist resource from within the Daisy team to meet the customers need.
• It is your responsibility to ensure that the information collected during the meeting is input into Daisy Central correctly within 24 hours & all actions are sent to the customer after the meeting.
• All quotes must be completed through the new Daisy Central system, or on the templates provided by the business
• To ensure your product knowledge is at a level that enables you to spot opportunities to improve customer’s effectiveness/ improve their efficiency / reduce their operating costs.
• All quotes to customers must be provided within 48 hours of meeting SAT.
• To ensure you deliver great account management to your base to drive re-signs and more cross sell opportunities.
• Work closely with support and specialists teams to provide high level of service and recommendations for your customer base.
• Managing your existing base – customer service responsibilities
• It is your responsibility to raise a case with customer service for customers with service issues, and ensure all relevant details are provided within DC.
• The responsibility for ensuring that the case has been resolved lies with you and you must communicate with the customer at all times.
• Customers that have had cases raised must be contacted once the case is closed to ensure that this has met the customers’ expectations.
• If a customer is at risk of cancelling and you cannot resolve the issues this must be flagged to your manager who will agree the most appropriate course of action
• Telecoms experience is required on large size customers
• Experience in Account Management
• Clear understanding of the objectives of commercial businesses across multiple verticals
• An understanding of sales process
• Can demonstrate the sales process
• Can clearly articulate Daisy’s core vision/competencies and product portfolio

Qualifications

• Telecoms experience is required on large size customers
• Experience in Account Management
• Clear understanding of the objectives of commercial businesses across multiple verticals
• An understanding of sales process
• Can demonstrate the sales process
• Can clearly articulate Daisy’s core vision/competencies and product portfolio

Benefits

• 25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!)
• An extra day off on your birthday or if you’re getting married
• £500 referral bonus – bring great people, get rewarded!
• Professional development – training and support to help you grow
• Eye care vouchers and discounted Medicash membership for healthcare savings
• Sim deals for you and your family/friends
• Exclusive discounts and savings at over 1,200 retailers

Details

• Seniority level: Executive
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Telecommunications