Overview

Senior Customer Manager - Off Trade

Salary: £65,000-£78,000 dependent on experience

Function: Commerce - Off Trade

Location: Field-Based

Contract: 1-year Fix-Term Contract

Closing date: Monday, 22 September 2025

Please note that we may close vacancies early when we receive significant numbers of applications, so don’t delay!

About The Role

As the UK’s leading beer, cider and pub business, we’re home to some of the brands we’ve built, including Inch’s and Birra Moretti, with around 2,400 pubs to our name in the UK. Our Star Pubs business is all about putting pubs at the centre of community life. We’re more than just great beers and ciders – we’re a place where passion meets purpose, careers are crafted as carefully as our brews, and enjoyment of life is part of the job.

We’re searching for a passionate Senior Customer Manager to help us deliver budget volume, revenue, profit and market share for our Off-Trade team.

Role Scope

You’ll join a customer team managing one of the UK’s largest grocer accounts. We’ve built a strong strategic partnership with our retailers and we’re renowned for great relationships across the customer base, including Head Office and regional contacts, driving our share performance in both their retail and catering channels.

You’ll be one of the key contacts for this grocer, managing the account, negotiating the annual agreements, pricing and promotions, and will create and champion customer understanding throughout HEINEKEN UK in order to deliver a joined-up approach that satisfies the customer’s and HEINEKEN UK’s needs.

You’ll be part of a dynamic & high performing team. You will need great teamwork skills to ensure that plans align and deliver for the whole group and you’ll partner closely with other teams and functions, develop consumer, shopper and customer category-based skills, and drive accuracy in jointly agreed brand forecasts.

Key Accountabilities

• To be the main contact for the grocer account and ensure we deliver fantastic customer management.
• Prime responsibility for negotiation and delivering all commercial variables e.g. promotional support, promotional pricing and trading terms, and creating long-term agreements with the customer to deliver commercial KPIs
• To work closely with the account leadership and be their recognised category partner of choice – developing plans that grow their drinks category & grow HEINEKEN Share.

Who We’re Looking For

We’re looking for a strong all-rounder for this role. This job requires someone who can build strong relationships, use their data analyst and interpretation skills to create winning plans, sell & negotiate, and enjoy being part of the bigger customer team.

If you’re relationship driven, have experience managing a budget or P&L and are passionate about creating fantastic plans which will influence nationwide convenience stores and Horeca outlets, then we want to hear from you!

• Strong stakeholder management skills – able to create and maintain strong relationships with multiple stakeholders;
• Commercial acumen;
• A growth mindset and ability to create strategically aligned plans;
• Evidence of being a strong team player

Why join us?

We’re all about brewing the Joy of True Togetherness, and that starts with our people. We believe in bringing everyone together, making sure you feel supported, valued, and included from day one – because every one of our colleagues has a role to play in shaping the future of beer, cider, pubs and beyond.

It’s a brilliant time to join us. We’re pioneering in low and no alcohol products, continuing to wow the world with creative marketing campaigns, investing into pubs and we’re a place where you can build a meaningful career, with plenty of opportunities for continuous learning and development.

Our Benefits

• Annual bonus
• Double matched pension (up to 10%)
• 32 days’ holiday, plus three listed public holidays (Christmas Day, Boxing Day, and New Year’s Day)
• Life assurance (subject to policy terms)
• Critical illness insurance – comprehensive cover for you and your family
• Free ciders and beers (including low and zero alcohol options)
• Retail discounts
• Comprehensive opportunities to develop
• The chance to join our colleague networks, where you can help us continue to build a diverse and inclusive workplace
• …and much more!

Please note: Rewards and benefits can vary from role to role. Some benefits are taxable and may be based on employee contributions. We’re happy to discuss further throughout the application process.

The application

If you’re interested in this opportunity, please apply by submitting your CV along with a cover letter indicating which role(s) you’re interested in. We’d love to know why you believe you’re the right candidate to help us build on our success and shape the future!

You might not meet every single requirement for the roles listed above, and that’s okay – we all need the opportunity to develop and untap our full potential. If this advert’s piqued your interest, we’d encourage you to apply rather than ruling yourself out. If you’re motivated and eager to contribute, we want to hear from you – everyone is welcome to apply.

If you need any adjustments made to support your application, for example in different formats or accessibility, we’re happy to review our processes – please feel free to get in touch. Please note that you must have legal right to work in the UK.

Who We Are

We’ve more than 150 years of brewing history and are proud of this legacy. Yet we’re sure our best days are ahead of us. Every one of our colleagues has a role to play as we dream big, set bold ambitions and push the boundaries.

Apply today to discover Your Future, Untapped.