Overview

Salary: £50,000 - £59,000 per annum

Employment type: Permanent

Hours per week: 37

Reporting into: Head of Student Information Systems

Department: Quality and Registry

This role is mainly remote, with occasional travel to our campuses to support University activities. Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.

About Arden University:

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About the Department

The SITS Systems Manager sits within our Quality and Registry team. It is the University’s administration hub for our students. It is responsible for a wide range of functions, from governance through to student administration, marking and assessment. The team is also responsible for processing all results and grades for the students and producing all certificates that are awarded at the graduation ceremony.

The SITS system manages all of our student records and is one of the biggest and most important systems within the University, which makes this role crucial to Arden's growth and student experience.

About the Opportunity

As our SITS Systems Manager, you will manage and inspire a team of Registry-based SITS Systems Officers, System Analysts, and Business Analysts involved in the ongoing development of the University’s Student Record System. More specifically, your responsibilities will include:

• Support and implement the strategic management of the SITS Student Record System (SRS), with responsibility for environment management and systems administration.
• Work closely with the University’s SITS Development Team to provide technical leadership for the deployment and application of system upgrades, software updates, and releases.
• Collaborate with the Test Manager to ensure all upgrades and updates are fully tested, assessed for impact, and implemented effectively.
• Lead on developing solutions and process change mainly in SITS and linked systems, working with business users, using technical skills, best practices and business analyst techniques including leading on changes to the University’s curriculum model.
• Partner with operational teams across the University to identify and deliver solutions, process improvements, and system enhancements within SITS and related systems, including leading developments to the University’s curriculum model.
• Maintain oversight of SITS usage across all functional areas, ensuring proposed changes and process improvements are aligned and prioritised and contribute to prioritising, scheduling and delivery of developments/improvements.
• Keep up to date with developments in SITS functionality, pending updates, and sector best practice to assess potential impact on the University’s operations.
• Ensure operational systems documentation is produced and maintained and oversee the delivery of user training and guidance materials in a timely manner.
• Provide expert-level SITS knowledge to troubleshoot issues, develop workable solutions, and deliver responsive user support.
• Take accountability for the effective environment management of the SRS.

About You

Essential requirements:

• In-depth experience with Tribal SITS, including SRL Syntax, Tasking, and Vistas for SITS/e:Vision development.
• Technical knowledge of HTML5, CSS, JavaScript, jQuery, JSON/XML, and Bootstrap.
• Experience in Higher Education and an understanding of the full Student Lifecycle.
• Familiarity with Agile or similar methodologies.
• Advanced project and change management expertise.
• Proven leadership and line management capability, including coaching, motivation, and staff development.
• Excellent teamwork, communication, presentation, and interpersonal skills.
• Strong delegation and organisational skills, with the ability to manage multiple priorities under pressure.
• Commitment to knowledge-sharing, continuous learning, and proactive problem-solving.
• Ability to understand and support bespoke applications and resolve complex technical issues.
• Demonstrated ability to translate business requirements into effective technical solutions.
• Experience producing technical documentation, training materials, and user guides.

Why Arden

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure!
• A generous Aviva pension plan, company contributions starting from 7%
• SimplyHealth plan option
• Private Medical Insurance coverage (applies to certain job roles)
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Plus, other excellent benefits
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education

Our Values

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.

Closing Date: Sunday 12th October

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.

If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people\'s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.

Sponsorship statement: Some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.