Overview

Employment type: Permanent

Reporting into: Head of Student Information Systems

Department: Quality and Registry

Salary: £50,000 - £59,000 per annum

Hours per week: 37

Location: Mainly remote with occasional travel to campuses. Our working model arrangements are a non-contractual benefit; an Arden work location is added to employment contracts.

About Arden University: Arden is an aspirational, multi-award-winning university focused on innovation and digital education. Our vision is to be the first-choice university for career-focused lifelong learners worldwide, enabling access to higher education for everyone, everywhere.

About our Department: The SITS Systems Manager sits within the Quality and Registry team and is the administration hub for students. It covers governance, student administration, marking and assessment, processing results and issuing certificates for graduation. The SITS system manages all student records and is a crucial part of Arden’s growth and student experience.

About the Opportunity

As our SITS Systems Manager, you will manage and inspire a team of Registry-based SITS Systems Officers, System Analysts, and Business Analysts involved in developing the University’s Student Record System. Your responsibilities include:

• Support and implement strategic management of the SITS Student Record System (SRS), including environment management and systems administration.
• Work with the SITS Development Team to provide technical leadership for deployments, upgrades, updates, and releases.
• Collaborate with the Test Manager to ensure upgrades are tested, assessed for impact, and implemented effectively.
• Lead on developing solutions and process changes in SITS and linked systems, including changes to the curriculum model.
• Partner with operational teams to identify and deliver solutions, process improvements, and system enhancements within SITS and related systems.
• Maintain oversight of SITS usage across functional areas and help prioritise and deliver developments and improvements.
• Keep up to date with SITS functionality, updates, and sector best practice to assess potential impact.
• Produce and maintain operational systems documentation and oversee user training materials.
• Provide expert SITS knowledge to troubleshoot issues and deliver responsive user support.
• Take accountability for effective environment management of the SRS.

Qualifications

Essential requirements:

• In-depth experience with Tribal SITS, including SRL Syntax, Tasking, and Vistas for SITS/e:Vision development.
• Technical knowledge of HTML5, CSS, JavaScript, jQuery, JSON/XML, and Bootstrap.
• Experience in Higher Education and understanding of the full Student Lifecycle.
• Familiarity with Agile or similar methodologies.
• Advanced project and change management expertise.
• Proven leadership and line management capability, including coaching and staff development.
• Excellent teamwork, communication, presentation, and interpersonal skills.
• Strong delegation and organisational skills to manage multiple priorities under pressure.
• Commitment to knowledge-sharing, continuous learning, and proactive problem-solving.
• Ability to understand and support bespoke applications and resolve complex technical issues.
• Experience producing technical documentation, training materials, and user guides.

Why Arden

At Arden, you will join a passionate team committed to removing barriers to learning and making education more accessible. Benefits include:

• 30 days holiday + bank holidays, plus Christmas closure
• Aviva pension plan with company contributions from 7%
• SimplyHealth plan option
• Private Medical Insurance (where applicable)
• Perkbox benefits
• Study Arden courses for free, with a discount for family and friends
• Other excellent benefits
• Golden Ticket to gift Arden education

Our Values

Stand out, Progressive, Accessible, Resourceful, Kindness. If these reflect you and you’re excited by helping a growing business, we want to hear from you.

Closing Date: Sunday 12th October

We reserve the right to close vacancies early if sufficient applications are received. Please apply early to avoid missing an opportunity.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion

Arden is proud to be a Disability Confident Employer. You may be guaranteed an interview if you meet essential criteria and wish to be considered under this scheme, you can indicate via the application form. This information may be shared with the hiring team. For more details on the Disability Equality Act 2010, refer to the guidance here.

As an Equal Opportunity Employer, we celebrate diversity and are committed to a diverse and inclusive workplace. We do not discriminate based on age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Sponsorship statement: Some roles may not meet points requirements for a sponsored Skilled Worker visa, but we welcome applications from candidates who may be eligible through alternative routes.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Information Technology

Industries: Higher Education