Overview

Join to apply for the SITS Systems Manager (Registry) role at Arden University.

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Reporting into: Head of Student Information Systems

Department: Quality and Registry

Salary: £50,000 - £59,000 per annum

Employment type: Permanent

Hours per week: 37

Click here to read the full job description and view our excellent benefits here

This role is mainly remote, with occasional travel to our campuses to support University activities. Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.

About Arden University

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About the Department

The SITS Systems Manager sits within our Quality and Registry team. It is the University's administration hub for our students, responsible for governance through to student administration, marking and assessment, processing all results and grades, and producing certificates awarded at graduation. The SITS system manages all student records and is a key system for Arden's growth and student experience.

About the Opportunity

As our SITS Systems Manager, you will manage and inspire a team of Registry-based SITS Systems Officers, System Analysts, and Business Analysts involved in the ongoing development of the University’s Student Record System. Your responsibilities will include:

• Support and implement the strategic management of the SITS Student Record System (SRS), with responsibility for environment management and systems administration.
• Work closely with the University’s SITS Development Team to provide technical leadership for the deployment and application of system upgrades, software updates, and releases.
• Collaborate with the Test Manager to ensure all upgrades and updates are fully tested, assessed for impact, and implemented effectively.
• Lead on developing solutions and process change mainly in SITS and linked systems, working with business users, using technical skills, best practices and business analyst techniques including leading on changes to the University’s curriculum model.
• Partner with operational teams across the University to identify and deliver solutions, process improvements, and system enhancements within SITS and related systems, including leading developments to the University’s curriculum model.
• Maintain oversight of SITS usage across all functional areas, ensuring proposed changes and process improvements are aligned and prioritised and contribute to prioritising, scheduling and delivery of developments/improvements.
• Keep up to date with developments in SITS functionality, pending updates, and sector best practice to assess potential impact on the University’s operations.
• Ensure operational systems documentation is produced and maintained and oversee the delivery of user training and guidance materials in a timely manner.
• Provide expert-level SITS knowledge to troubleshoot issues, develop workable solutions, and deliver responsive user support.
• Take accountability for the effective environment management of the SRS.

Essential requirements / About You

• In-depth experience with Tribal SITS, including SRL Syntax, Tasking, and Vistas for SITS/e:Vision development.
• Technical knowledge of HTML5, CSS, JavaScript, jQuery, JSON/XML, and Bootstrap.
• Experience in Higher Education and an understanding of the full Student Lifecycle.
• Familiarity with Agile or similar methodologies.
• Advanced project and change management expertise.
• Proven leadership and line management capability, including coaching, motivation, and staff development.
• Excellent teamwork, communication, presentation, and interpersonal skills.
• Strong delegation and organisational skills, with the ability to manage multiple priorities under pressure.
• Commitment to knowledge-sharing, continuous learning, and proactive problem-solving.
• Ability to understand and support bespoke applications and resolve complex technical issues.
• Demonstrated ability to translate business requirements into effective technical solutions.
• Experience producing technical documentation, training materials, and user guides.

Why Arden

At Arden, you will be part of a passionate and dedicated team committed to removing barriers to learning and making education more accessible. You will benefit from:

• 30 days holiday + bank holidays on-top, and even a Christmas closure.
• A generous Aviva pension plan, company contributions starting from 7%
• SimplyHealth plan option
• Private Medical Insurance coverage (applies to certain job roles)
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Plus, other excellent benefits
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education

Closing Date

Sunday 12th October

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, you may be guaranteed an interview if you meet the essential criteria for the role. You may indicate this via the application form and consent for the information to be shared with the hiring team. For details on what qualifies as a disability under the Disability Equality Act 2010, refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace, and encourage applications from all backgrounds. Sponsorship: some roles may not meet Skilled Worker visa points requirements, but we welcome applications from candidates who may be eligible through alternative routes.

Other

Seniority level: Not Applicable

Employment type: Full-time

Job function: Information Technology

Industries: Higher Education

London, England, United Kingdom