Training Manager (Retail) – Neve Jewels Ltd.

Location: London HQ, Hatton Garden, with flexibility to travel across the UK and Ireland

Contract: Full-time, 40 hours per week, Monday to Friday (flexible working hours)

About Us

The Neve Jewels Group, home to the Diamonds Factory brand, is a leading name in the jewellery industry. Renowned for exquisite craftsmanship and exceptional customer experiences, we are dedicated to delivering unparalleled beauty, artistry, and joy to our loyal customers.

The Role

We are seeking an experienced Training Manager (Retail) to design, deliver, and evolve training programmes for our retail teams across the UK and Ireland. This is a hands-on role where you will shape the learning journey of our people – from Regional Sales Managers to Store Consultants – ensuring they excel in luxury sales, create memorable customer experiences, and uphold our reputation for excellence.

You will work closely with senior leadership, influencing and embedding a culture of continuous learning and development across our stores.

Key Responsibilities

• Assess training needs and develop actionable plans.
• Design bespoke training programmes tailored to luxury retail.
• Deliver workshops, group sessions, and one-to-one coaching.
• Collaborate with senior managers to support staff development.
• Monitor and evaluate training effectiveness, refining content as needed.
• Maintain records of training activities and report on progress.

Skills and Experience

• Proven experience as a Training Manager or similar role, ideally within luxury retail.
• Strong knowledge of retail operations and customer service.
• Excellent presentation and facilitation skills.
• Strong organisational and project management abilities.
• Ability to assess training needs and develop effective programmes.
• Exceptional communication and interpersonal skills.
• Passion for luxury products, particularly jewellery.
• Flexibility to travel across the UK and occasionally internationally.
• Ability to thrive in a fast-paced, dynamic environment.
• 25 days holiday + 8 bank holidays
• Additional day off on your birthday
• 24/7 Employee Assistance Programme
• Company discount

Equality, Diversity & Inclusion

Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or conditions that cannot be shown to be relevant.