Join to apply for the Transformation Manager role at Hastings Direct

Job Title: Transformation Manager - Claims
Location: Leicester, London or Bexhill (Hybrid) – one day a week in your chosen office

Welcome to Hastings Direct - Pam Angel - HR Director

We are a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We have invested in our data and tech capabilities and nurture our 4Cs culture. Our continued success relies on the contribution of our talented colleagues. We provide insurance for over three million customers and believe there is a bigger opportunity ahead. If you feel you have some of what we’re looking for, we’d love to hear from you.

Role overview

As one of our Transformation Managers in Claims, you will lead the delivery of specific strategic and high impact projects or programmes, supporting operations and commercial teams to deliver significant indemnity and operational savings while providing a market leading customer experience. By partnering with relevant business leaders, you will be accountable for the design, development and deployment of one or more projects and programmes. You will prioritise change to meet business needs and lead a project team including process design resources, digital resources, operational delivery managers, data, CX and other resources as required.

Responsibilities

• Lead and manage end-to-end transformation projects and programmes, partnering with Commercial and Operational leads to define delivery requirements and success criteria
• Conduct detailed analysis of business operations, identify gaps and propose innovative solutions
• Mobilise and manage a delivery team bringing together expertise from various functions into a single delivery unit
• Create, communicate and align functional delivery plans across teams, integrating all technical and process changes
• Identify opportunities for intelligent design, including automation and decisioning via straight-through processing
• Transition core project functionality into a continuous test-and-learn state to optimise long-term commercial and customer outcomes

Essential skills

• Substantial experience in a transformational leadership role with Lean Six Sigma, Agile and Change Management
• Proven track record in identifying transformation opportunities and delivering through to implementation
• Exceptional stakeholder management and the ability to communicate concepts effectively at all levels of the organisation

The interview process

Recruiter screening call

1st stage interview with hiring leader (case study to prepare in advance) via Microsoft Teams

2nd interview with Transformation Director via Microsoft Teams

Benefits

• Flexible working – hybrid approach
• Competitive bonus scheme – annual 4Cs performance bonus
• Private medical Insurance (PMI) and wellbeing programmes
• 4x salary life assurance, income protection, matched pension contributions up to 10%
• Mental wellbeing support, Thrive app and employee assistance program
• 27 days annual leave + bank holidays, with buy/sell option

Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. The recruitment process may include credit and criminal record checks. We do not offer sponsorship for this role.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• General Business
• Other
• Project Management

Industries

• Insurance Agencies and Brokerages
• Insurance Carriers
• Insurance