Overview

Senior Product Designer role at IVC Evidensia. We are on a mission to go beyond healthy for every pet and their owners. We’re part of the world’s leading group of Veterinary experts, and our products are focused on complete pet wellness.

We are looking for a Senior Product Designer to join our Customer Engagement Team. This team focuses on ensuring pet owners engage with us in ways that support preventative care and collaborates with other teams in the Customer Tribe (e.g., bookings, reminders, health plans). This is a remote-first role with digital hubs in London, Bristol, Stockholm, and Porto.

This description reflects the responsibilities and requirements for the role; it does not include all possible duties and benefits and may evolve with business needs.

What you will be doing

• Collaborate across Product, Design, and Engineering to build solutions that increase engagement with Pet Health Club members and help clinic professionals deliver healthier outcomes for pets.
• Conduct user research to understand pet owners, their patients (pets), and healthcare professionals (vets) to inform product decisions.
• Identify quick wins and big opportunities, form hypotheses, brainstorm, experiment, iterate, and communicate results with partners.
• Champion user-centered design principles to address user needs, pain points, and preferences.
• Think end-to-end: balance creative ambition with iterative testing and feasible delivery, iterating based on feedback and learning.
• Present strategic context and design decisions to cross-functional partners who may be unfamiliar with product strategy.

What are you expected to bring to the team

• Experience: ~4+ years creating and shipping intuitive digital experiences; portfolio required. Bonus points if you have worked in Healthcare.
• Craft: Strong visual, UI, and interaction design skills; able to translate user problems into high-fidelity solutions.
• Team player: Kind, humble, authentic, and collaborative with teammates.
• Communication: Excellent verbal and written communication; ability to give and receive actionable feedback.
• Growth mindset: Proactive in improving craft, collaboration, and product outcomes.
• Toolkit: Proficient with Figma, Design Systems, and prototyping. Bonus if you use advanced Figma features (variables, auto-layout, etc.).

Benefits and environment

• Work-life balance with hybrid and remote options; dog-friendly office when visiting the Chocolate Factory.
• 6.6 weeks of annual leave (including bank holidays) with birthday entitlement.
• Enhanced family-friendly leave and pay; discretionary annual bonus.
• Reduced-cost veterinary care for your pets; retail discounts and cashback offers.
• Private medical insurance or Cash Health Plan; company pension with IVC Evidensia contributions.
• Cycle to Work and Green Car schemes; 24/7 confidential Employee Assistance Programme; wellbeing initiatives.

Seniority, type, and function

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Design, Art/Creative, and Information Technology
• Industries: Veterinary Services